Last Updated: May 15, 2024
At Quietinlet, we strive to provide exceptional makeup services and ensure complete customer satisfaction. This Refund Policy outlines our procedures regarding deposits, payments, cancellations, and refunds for our various services.
By booking our services, you agree to the terms outlined in this Refund Policy.
Deposits are required to secure your booking date and time in our schedule. When you pay a deposit, we reserve that time exclusively for you and decline other potential bookings for that slot.
The following deposit amounts apply to our services:
Deposits must be paid within 48 hours of receiving your booking confirmation to secure your appointment. If a deposit is not received within this timeframe, your booking may be released without further notice.
All deposits are non-refundable except in specific circumstances outlined in this policy.
For regular makeup services (special occasion makeup, makeup lessons, etc.), our cancellation policy is as follows:
For bridal makeup services, our cancellation policy is as follows:
For group bookings (4 or more people) and workshops, our cancellation policy is as follows:
Cancellation terms for commercial and editorial bookings are specified in the individual contracts for these services.
Requests to reschedule regular services must be made at least 72 hours before the scheduled appointment. One reschedule per booking is permitted without penalty, subject to our availability. Subsequent rescheduling may incur an additional fee of £25.
Requests to reschedule bridal services must be made at least 30 days before the scheduled date. Rescheduling is subject to our availability and may be treated as a new booking if the new date is more than 6 months from the original date.
If we cannot accommodate your new date, our cancellation policy will apply.
Bridal makeup trials can be rescheduled with at least 72 hours' notice without penalty. Rescheduling with less notice will result in a £25 rescheduling fee.
While we strive for complete client satisfaction, makeup application is a subjective art. If you are not completely satisfied with your makeup service, please communicate your concerns to your artist immediately during or immediately after your appointment so that adjustments can be made.
If adjustments cannot resolve your concerns, we will assess each situation individually to determine an appropriate remedy, which may include:
Claims for dissatisfaction made after you have left your appointment are more difficult to address and may not qualify for a refund.
In the rare event that we need to cancel your appointment due to illness, emergency, or unforeseen circumstances, we will:
We recognize that exceptional circumstances beyond your control may arise. In cases of serious illness, bereavement, or other significant life events, we will consider refund requests on a case-by-case basis. Documentation may be required.
Bridal makeup trials are an essential part of the bridal makeup service and are charged separately from the wedding day makeup. The trial fee is non-refundable regardless of whether you choose to book your wedding day makeup with us.
If you decide to change your look significantly after your trial, requiring an additional trial session, standard trial rates will apply.
Gift certificates are non-refundable and cannot be exchanged for cash. They are valid for 12 months from the date of purchase and must be used within this period.
The value of gift certificates can be applied to any of our services, subject to availability.
If we sell retail products as part of our services:
Refunds will be processed using the original payment method whenever possible:
We process refunds within 5-7 business days of approval. However, depending on your payment provider, it may take additional time for the refund to appear in your account.
If you have a concern about our refund policy or a specific refund request, please contact us directly to discuss the matter. We aim to resolve all issues fairly and promptly.
If we cannot reach a satisfactory resolution through direct communication, you may pursue remedies available under UK consumer protection laws.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
Quietinlet
20 Lloyd Common
East Miastad, CV8 1LS
United Kingdom
Email: [email protected]
Phone: +44 656 315 3451